Legal, Policies & Support

1.1 Agreement to these terms

By purchasing, downloading or using the Review Starter Kit and its related files, templates, links and written resources (collectively, the “Product”), you agree to these Terms of Purchase, the Digital Product License and the Refund Policy on this page.

1.2 Digital product

The Product is delivered digitally. No physical item, printing service, customization service or ongoing consulting service is included unless Click-Strategy confirms otherwise in writing.

1.3 Checkout and merchant of record

Payments are processed through Lemon Squeezy, which acts as the merchant of record for transactions completed through its checkout. The final price, applicable taxes, currency and payment method are shown before purchase. Lemon Squeezy may send the receipt, invoice and order-access information.

1.4 Order acceptance and delivery

An order is considered accepted after successful payment authorization and confirmation. Access is normally delivered through the checkout confirmation page, receipt email, download link or customer order area. The purchaser is responsible for entering a correct email address and maintaining access to that inbox.

1.5 Product requirements

Editable templates are designed for Canva. The purchaser is responsible for maintaining a compatible Canva account, internet access, suitable software and equipment. Canva and other third-party platforms operate under their own terms and may change independently of Click-Strategy.

1.6 Customer responsibilities

• Review the product description and compatibility information before purchase.
• Keep download links, template links and files secure.
• Replace sample text, QR-code placeholders, brand details and contact information before publishing or printing.
• Verify all final content, links, spelling, printing specifications and legal compliance for the purchaser’s business.
• Use the Product only within the license granted below.

1.7 No guaranteed business results

The Product provides marketing templates, examples and implementation guidance. Click-Strategy does not guarantee a specific number of reviews, revenue increase, conversion rate, ranking, customer response or business outcome. Results depend on the purchaser’s offer, execution, customer experience, market and other factors outside Click-Strategy’s control.

1.8 Intellectual property

Click-Strategy retains all ownership rights in the Product, including its original designs, layouts, written content, structure and supporting materials. Purchase grants a limited license to use the Product; it does not transfer copyright or ownership.

1.9 Availability and updates

Click-Strategy may correct errors, update files, replace links or improve the Product. Access to later versions or future updates is not guaranteed unless expressly included in the offer.

1.10 Limitation of liability

To the maximum extent permitted by law, Click-Strategy is not liable for indirect, incidental, special or consequential losses arising from use of the Product, third-party services, printing, publishing, lost data or business decisions. Where liability cannot legally be excluded, Click-Strategy’s aggregate liability is limited to the amount paid for the Product, subject to any mandatory legal rights.

1.11 Governing law

These terms are governed by the laws applicable in Québec and the federal laws of Canada applicable there, without limiting any mandatory consumer rights that apply based on the purchaser’s location.

2.1 License grant

Subject to payment and compliance with these terms, Click-Strategy grants the original purchaser a limited, non-exclusive, non-transferable and revocable license to use and customize the Product for one business or legal entity.

2.2 Permitted use

The licensed business may:

• Edit colors, fonts, logos, wording, contact details and QR codes.
• Print the finished materials for use by the licensed business.
• Publish customized social media assets on the licensed business’s own channels.
• Use the message scripts in the licensed business’s customer communications.
• Allow employees or contractors working for the licensed business to edit the Product solely for that business, provided access remains controlled.
• Keep reasonable backup copies for internal use.

2.3 Prohibited use

The purchaser may not:

• Resell, sublicense, redistribute, rent, lend, gift or share the Product, source files or editable template links.
• Upload the Product to a shared library, membership, marketplace, course, template shop, stock platform or public download area.
• Use one purchase for multiple businesses, franchises, locations operating as separate legal entities or client businesses.
• Claim the original Product, layouts or written content as the purchaser’s own intellectual property.
• Use the Product to create a competing template pack, message library, guide or substantially similar product for resale or distribution.
• Remove copyright, license, access-control or purchaser-identification notices included in the delivered files.

2.4 Agencies, consultants and multiple clients

An agency, consultant, freelancer or service provider must obtain a separate license for each client business that uses the Product. Editing the Product on behalf of one properly licensed client is allowed; transferring the editable source files or template links to additional clients is not.

2.5 Purchaser content

The purchaser remains responsible for logos, photographs, testimonials, QR codes, links, claims and other content added to the Product. The purchaser confirms that it has permission to use all inserted content and that the final materials comply with applicable laws and platform rules.

2.6 Third-party elements

Canva, fonts, icons, photographs or other third-party elements may be governed by separate license terms. The purchaser is responsible for reviewing those terms and for replacing any element that is unavailable or unsuitable for its intended use.

2.7 Termination

The license ends automatically if the purchaser materially violates these terms. Upon termination, the purchaser must stop using the Product and delete shared or unauthorized copies. Rights and remedies relating to intellectual property, payment obligations and prior violations survive termination.

3.1 Digital access

The Product is a digital download that can be accessed, copied and used immediately after delivery. For that reason, purchases are generally final once access has been provided, except where a refund is required by applicable law or approved under this policy.

3.2 Situations that may qualify for review

Click-Strategy may review a refund or replacement request when:

• The same purchaser completed an accidental duplicate order.
• The delivered files are corrupted, materially incomplete or inaccessible and support cannot resolve the issue.
• The purchaser did not receive access because of a verified delivery problem.
• The transaction was unauthorized, subject to reasonable verification.
• Applicable consumer law requires cancellation or reimbursement.

3.3 Situations that generally do not qualify

Except where required by law, refunds are not normally offered because the purchaser changed their mind, no longer needs the Product, did not read the description, lacks compatible software, expected a physical item, does not wish to customize the files or did not obtain the desired business results.

3.4 How to request assistance

Contact contact@click-strategy.com as soon as possible and include the purchaser’s email address, order number, purchase date and a clear description of the issue. Screenshots may be requested when relevant.

3.5 Lemon Squeezy transactions

Lemon Squeezy processes the transaction as merchant of record and may handle refunds, payment disputes and chargebacks under its own procedures. Lemon Squeezy may also issue a refund at its discretion. Approved refunds are returned to the original payment method and processing time depends on the payment provider.

3.6 Mandatory rights

Nothing in this policy excludes cancellation, reimbursement, chargeback or other rights that cannot legally be waived. For online purchases, the purchaser should retain the receipt, order confirmation and a copy of the terms available at the time of purchase.

4.1 Scope

This Privacy Policy applies to personal information handled by Click-Strategy through this website, product-support communications, marketing forms and the administration of the Review Starter Kit. Payment processing and the Lemon Squeezy checkout are also subject to Lemon Squeezy’s own privacy terms.

4.2 Information we may collect

• Contact information: name, email address, business name and information submitted through forms or support messages.
• Order information: product purchased, order number, transaction status, purchase date, country, currency and related customer information made available by Lemon Squeezy.
• Website information: IP address, browser, device, approximate location, pages viewed, referring source, form activity and cookie identifiers.
• Communications: questions, support requests, feedback and correspondence.

Click-Strategy does not receive or store full payment-card numbers entered into the Lemon Squeezy checkout.

4.3 How information is used

• Deliver the Product and maintain access to purchased resources.
• Respond to support, refund and account-access requests.
• Verify orders and prevent fraud, abuse or unauthorized distribution.
• Operate, secure and improve the website, products and customer experience.
• Maintain business, tax, accounting and compliance records.
• Send marketing communications where consent or another lawful basis applies, with an unsubscribe option.
• Comply with legal obligations and enforce contractual rights.

4.4 Service providers and disclosures

Information may be shared only as reasonably necessary with service providers that help operate the business, including Lemon Squeezy for checkout and order administration, HubSpot for website forms and customer relationship management, email and automation providers, hosting and security providers, professional advisers and authorities where legally required.

4.5 Processing outside Québec or Canada

Some service providers may process or store information outside Québec or Canada. In those locations, information may be subject to the laws and lawful access requirements of the relevant jurisdiction. Click-Strategy uses reasonable contractual and organizational measures when engaging service providers.

4.6 Cookies and analytics

The website may use essential cookies and similar technologies for security, preferences, forms, analytics and performance. Where required, optional cookies are used with consent. Browser settings can block or delete cookies, but some website functions may then operate differently.

4.7 Retention

Personal information is retained only as long as reasonably necessary for the purposes described above, including customer support, licensing, security, legal, accounting and tax requirements. Information is then deleted, destroyed or anonymized where permitted and appropriate.

4.8 Security

Click-Strategy applies reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure.

4.9 Your choices and rights

Subject to applicable law, you may request access to or correction of personal information, ask questions about its use, withdraw consent where consent is the basis for processing, unsubscribe from marketing messages or request deletion where legally available. Some information may be retained when required for legal, security or transaction-record purposes.

4.10 Privacy contact

Privacy questions and requests can be directed to the Click-Strategy Privacy Officer using the contact information below. Identity verification may be required before access or correction requests are completed.

4.11 Updates to this policy

This policy may be updated to reflect changes in services, providers or legal obligations. The updated date at the top of the page identifies the current version.

5.1 Included support

Product support covers reasonable assistance with:

• Locating the order, receipt or download access.
• Opening delivered PDF files and accessing the included template links.
• Reporting a broken, incorrect or inaccessible file or link.
• Clarifying the included resources and standard license.
• Basic questions about following the Quick Implementation Guide.

5.2 Support not included

The purchase does not include custom design, template personalization, QR-code creation, printing services, marketing consulting, campaign management, technical support for Canva or another third-party platform, copywriting for a specific business or implementation performed by Click-Strategy.

5.3 How to contact support

Email contact@click-strategy.com from the email address used for the order whenever possible. Include:

• Order number or receipt information.
• Product name.
• A clear description of the issue.
• The affected file or template name.
• A screenshot or error message when relevant.

5.4 Response time

Click-Strategy aims to respond within two business days, excluding weekends and Québec statutory holidays. Complex issues or requests involving a third-party platform may require additional time.

5.5 Payment and receipt support

Because Lemon Squeezy is the merchant of record, certain payment, billing, invoice, tax, card-statement and chargeback questions may need to be handled through Lemon Squeezy’s customer-support process.